Deliver a simple, seamless digital experience
Sorriso Smart Suite
TM
Digital Self Service
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Digital Self Service
Provide the right information in the fewest clicks
40
%
40% of customers still contact a call center today after they can't find an answer to their question via online self service.
55
%
55% of 479 business leaders surveyed in Europe, the Middle East, Africa & the East Pacific
expect their key competitive differentiator will be customer service.
85
%
Customers will manage 85% of their relationship with an enterprise without interacting with a human.
Sorriso Smart Suite
Modular software. Adaptable design.
Smart View
Grant customers secure access to view all communications and documents
Smart Bill
Provide customers a simple, subtly powerful view of bills
Smart Pay
Give customers a secure, seamless, and convenient way to pay
Interactive Video
Personalize the experience and engage customers with explainer videos
Common Platform
Shared components: agent portal, registration, sign-on, email/sms service, and brand framework; create a seamless user experience on mobile, tablets, and pc devices.
Your brand, your style
Built with your customers in mind: whether you serve consumers, small businesses, or large enterprises,
deliver an engaging, seamless user experience that stays true to your brand.
A great user experience is smooth and integrated in the front and back ends. Studies have shown that forced
navigation to a 3rd party app or gateway severely damages the digital customer experience. 30% of cases result in a user abandoning their task.
Enjoy all the benefits of Sorriso Smart Suite
- Increase customer engagement and satisfaction
- Reduce call center traffic and paper correspondence
- Decrease days sales outstanding
- Meet customers where they are: mobile, tablet, and pc
- Correspond on web, video, email, text, and social bot channels
- Make the experience personal with data triggered experiences
- Get into production in weeks, cloud or on premise
- Improve continuously using a platform that's built for change
"We've exceeded our ROI goals and our business customers are actually thanking us for putting this solution in place. Billing, correspondence, and payments now run smoothly for both us and our customers. Results far exceed expectations!"
"Sorriso's solution allows us to take a modular approach across a diverse set of subsidiaries. When we launch new capabilities in a region, Sorriso is right there, on time, with a module that's been localized to that subsidiary's expectations. They operate an incredibly reliable solution with predictive costs and schedules that match business needs."
Join the user experience revolution today!
About Sorriso Technologies:
We've been helping some of the world's leading companies provide their customers with simple,
convenient digital self-service experiences since 2001. From interactive online billing to payment portals,
to multichannel customer communications, to personalized videos, we've mastered digital self-service software
for the smallest individual accounts to the largest business accounts.