Provide the right information in the fewest clicks
40% of customers still contact a call center today after they can't find an answer to their question via online self service.
~ Coleman Parkes
55% of 479 business leaders surveyed in Europe, the Middle East, Africa & the East Pacific
expect their key competitive differentiator will be customer service.
~ "Service 2020", The Economist, BDO
Customers will manage 85% of their relationship with an enterprise without interacting with a human.
Your brand, your style
Built with your customers in mind: whether you serve consumers, small businesses, or large enterprises,
deliver an engaging, seamless user experience that stays true to your brand.
A great user experience is smooth and integrated in the front and back ends. Studies have shown that forced
navigation to a 3rd party app or gateway severely damages the digital customer experience. 30% of cases result in a user abandoning their task.